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A.9. Chapter 9. Review Exercise
Question: Name the major sources of help and support for Ubuntu.
Answer: The major sources of help and support for Ubuntu are system and online documentation, commercial support, community support, Launchpad and the Fridge.
Question: What types of documentation is available on the documentation site of Ubuntu?
Answer: Four types of documentations are available on the Ubuntu documentation site. These are the Ubuntu official documentation, community documentation, common questions and Ubuntu screencasts.
Question: What are the options for obtaining commercial support for Ubuntu?
Answer: The options for obtaining commercial support are either by getting the support directly from Canon- ical through their Global Support Services team or through the network of companies and partners that are listed in the Canonical Marketplace.
Question: What are the different platforms through which the Ubuntu community extends its help and sup- port?
Answer: The different platforms through which the Ubuntu community extends its help and support are:
• Mailing lists
• Web forums
• IRC channels
• LoCo teams
• The Ubuntu wiki
Question: What are IRC channels?
Answer: IRC channels are a form of real-time Internet chat that allows users to talk directly to one another.
Question: What help and support do the LoCo teams provide to Ubuntu users?
Answer: The LoCo teams are primarily involved in providing free local support, such as one-on-one trou- bleshooting, group sessions and presentations about Ubuntu. Simultaneously, these teams are actively engaged in providing non-English support to the Ubuntu users.
Question: What is Launchpad?
Answer: Launchpad is a Web-based suite that helps people develop free and open source software. It is a collaborative system developed by Canonical and is primarily used to track many aspects of open source development.
Question: What is the name of the bug-tracking tool available with Launchpad?
Answer: Malone is the bug-tracking tool available with Launchpad.