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rt-crontool-4 - Online in the Cloud

Run rt-crontool-4 in OnWorks free hosting provider over Ubuntu Online, Fedora Online, Windows online emulator or MAC OS online emulator

This is the command rt-crontool-4 that can be run in the OnWorks free hosting provider using one of our multiple free online workstations such as Ubuntu Online, Fedora Online, Windows online emulator or MAC OS online emulator

PROGRAM:

NAME


rt-crontool - Command-line interface to Request Tracker

SYNOPSIS


# find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:
rt-crontool \
--search RT::Search::ActiveTicketsInQueue --search-arg general \
--condition RT::Condition::Overdue \
--action RT::Action::SetPriority --action-arg 99 \
--verbose

# Escalate tickets
rt-crontool \
--search RT::Search::ActiveTicketsInQueue --search-arg general \
--action RT::Action::EscalatePriority

DESCRIPTION


This script is a tool to act on tickets from an external scheduling tool, such as cron.

Security:

This tool allows the user to run arbitrary perl modules from within RT. If this tool were
setgid, a hostile local user could use this tool to gain administrative access to RT. It
is incredibly important that nonprivileged users not be allowed to run this tool. It is
suggested that you create a non-privileged unix user with the correct group membership and
RT access to run this tool.

OPTIONS


search
Specify the search module you want to use

search-arg
An argument to pass to --search

condition
Specify the condition module you want to use

condition-arg
An argument to pass to --condition

action
Specify the action module you want to use

action-arg
An argument to pass to --action

template
Specify name or id of template(s) you want to use

transaction
Specify if you want to use either 'first', 'last' or 'all' transactions

transaction-type
Specify the comma separated list of transactions' types you want to use

log Adjust LogToSTDERR config option

verbose
Output status updates to STDOUT

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