This is the Linux app named GLPI Helpdeskrating whose latest release can be downloaded as helpdeskrating_1.1.1.zip. It can be run online in the free hosting provider OnWorks for workstations.
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GLPI Helpdeskrating
DESCRIPTION
Helpdeskrating is a Plugin for GLPI http://www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.
In turn the technician can also rate the requester's communication, input and collaboration, also with points from 1 to 6.
Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.
The rating is possible as soon as the ticket is solved.
GLPI-Logo by the GLPI-Project
Thumbs in Logo by http://commons.wikimedia.org/wiki/User:Bersam
Features
- Rating of Helpdesk tickets by the requester and the technician
- Rating is optional and always possible as soon the ticket is solved
- Rating a Ticket automatically accepts the solution
- Different statistics for the technician
Audience
System Administrators
User interface
Plugins
Programming Language
PHP
Categories
This is an application that can also be fetched from https://sourceforge.net/projects/helpdeskrating/. It has been hosted in OnWorks in order to be run online in an easiest way from one of our free Operative Systems.
