This is the Linux app named Socket Help Desk Solution whose latest release can be downloaded as Socket-Help-Desk.zip. It can be run online in the free hosting provider OnWorks for workstations.
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SCREENSHOTS
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Socket Help Desk Solution
DESCRIPTION
Socket Help Desk Application is a cross-platform customer support application. It enables customer support teams chat with customers via text, audio and video conversation.
It also enables technical support teams share their screen with visitors thus allowing the visitor see what the staff is doing on their screen.
Features
- Text Conversation
- Audio Conversation
- Video Conversation
- Screen Presentation
- Ticketing
- Multiple Agents
- Agent To Agent Transfer
- Department Routing Of Support
- Agent Queue
- Chat Interface Customization
- External Content Integration (Knowledgebase)
- Offline Ticket Submission
Audience
Developers
User interface
React
Programming Language
JavaScript
Categories
This is an application that can also be fetched from https://sourceforge.net/projects/dredge-help-desk/. It has been hosted in OnWorks in order to be run online in an easiest way from one of our free Operative Systems.
