This is the Windows app named Erlang Calculator whose latest release can be downloaded as ErlangCalc0.1.zip. It can be run online in the free hosting provider OnWorks for workstations.
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SCREENSHOTS
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Erlang Calculator
DESCRIPTION
This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.
Features
- Probability of blocking calls,
- Number lines required,
- Able to determine maximum number of calls in an hour,
- Predicted Telephone Service Factor (TSF),
- Agent occupancy (percentage of time on calls),
- Determine the number of calls that will be waiting,
- Provide the average speed to answer a call,
- And, the ability to determine the number of agents needed.
Audience
Customer Service
User interface
Win32 (MS Windows)
Programming Language
C#
Categories
This is an application that can also be fetched from https://sourceforge.net/projects/erlangcalculate/. It has been hosted in OnWorks in order to be run online in an easiest way from one of our free Operative Systems.
